Shadow experiences
Request a change to a shadow experience
Tell your coordinator when you need to change or cancel a visit.
The coordinator needs to review changes with the people involved. Your visit keeps its existing details until a change is confirmed.
What to do
- Open your latest booking confirmation and look for the change-request instructions or coordinator contact.
- Explain which visit you mean, what needs to change, and any alternative times you can offer.
- Wait for the coordinator's response and check the new confirmation carefully.